App / Casino
At stakes ph, the way we collect and use your account data is straightforward: we only gather what we need to run your account, process transactions through Maya, GrabPay, or Bank Transfer, and keep the lobby working the way you expect it to. This page tells you exactly what that means for you.
This privacy policy applies to every interaction you have with stakes ph — from the moment you open an account to every session you spend in the lobby. We collect the information you submit during registration, account verification and when you initiate a transaction. That includes your name, contact details, and the payment method you choose, whether that is Maya, GrabPay, or Bank Transfer through your local bank. We do not sell your personal data to third parties. We do not share it beyond what is needed to process your transactions, respond to your account queries, or meet obligations that arise under applicable law in the regions where access is permitted. Data collected through the lobby — your session activity, device type and browsing path within the site — is used to keep your account working correctly and to detect unusual activity. If you connect a payment method like GrabPay or Maya, the payment processor handles that transaction under its own terms; we receive only what is needed to confirm the outcome. Cookies and session data are covered in the trust section below. Where local law applies, your rights and our obligations follow the rules of the eligible jurisdiction. Access to this platform depends on local law and is available only where permitted.
When you deposit or withdraw via Maya, we receive confirmation of the transaction result only. Maya processes the payment under its own privacy terms; we do not store your Maya credentials.
GrabPay transactions are handled directly by GrabPay's payment infrastructure. We receive a transaction reference so your account wallet is updated correctly — nothing more than that.
For Bank Transfer, we collect only the reference details needed to match your deposit to your account. Full bank account numbers are not stored on our systems after the transaction is confirmed.
Not everything connected to your experience falls under this privacy policy. Some parts of your account — like how a payment processor handles your wallet credentials — are governed by that processor's own terms. Understanding the boundary helps you know where to direct a question.
All data you submit when opening or updating your stakes ph account falls squarely under this policy. That includes your login credentials, contact details and any identity verification you complete within our platform.
Your deposit and withdrawal records within your stakes ph wallet are covered here. The payment processors — Maya, GrabPay, your bank — operate under their own separate privacy terms for the steps that happen on their side.
Your activity inside the lobby — which game categories you open, session length, device type — is collected under this policy and used only to keep your account functioning. It is not sold or used for external profiling.
Links or integrations that take you outside stakes ph — such as a payment provider's own app or a third-party identity check — are governed by those parties' policies. We do not control or take responsibility for those terms.
You have real choices about how your data is handled. The most direct way to act on any of them is through your account dashboard after login — your profile section shows the details we hold for you. If something looks incorrect, you can update your contact information directly from that screen. For questions that go beyond a simple profile edit — like asking what data we hold, requesting a correction we cannot make through self-service, or raising a concern — you can reach our support team through the contact paths listed in the section below. We aim to acknowledge every data-related request and direct it to the right team. Where eligible local law grants you a specific right — such as the right to request deletion or restrict processing — we will follow the applicable rules for supported Philippines regions. Access to this platform and the rights that come with it depend on local law and apply where permitted.
Log in and open your profile page to see the personal details we hold. Your transaction history is visible in your account wallet — each deposit and withdrawal is listed with its payment method and date.
Contact details like your email address or phone number can be updated directly in your account settings. For identity-related corrections, contact support with the relevant documents so we can update the record on our side.
If you want to know specifically what data we hold or how it is being used, write to us through the support contact listed below. State clearly what you are asking about so we can direct it to the right team without delay.
Any request to restrict processing, request deletion, or exercise another right under applicable local law should be submitted through our support channel. We will confirm receipt and outline the next step based on the rules that apply in your eligible region.
If you have a question about how your data is handled, or you want to act on one of the rights described above, these are the channels to use. Pick the one that suits you — each goes to the same team.
Open the chat icon from any page inside your account. Describe your data or privacy question clearly and the support team will respond. This is the quickest path for most account-related queries.
Send your privacy or data request to our support email listed on the Contact page. Include your registered email address and a clear description of what you are asking so we can match it to the right account record.
For self-service changes — updating contact details, reviewing your transaction history, or checking your wallet activity — log in and head to your profile settings. Many common requests can be resolved there without contacting support.
Your account data does not sit idle. We apply access controls so that only the processes and people who need your data for a specific purpose can reach it. Session activity on the site is tracked using cookies — these keep you logged in, remember your preferences and help us detect unusual login behaviour. You can manage cookie preferences through your browser settings, though switching off certain cookies may affect how parts of the account function. We retain your account data for as long as your account is active and for the period required under applicable local rules after it is closed. If you want to know the retention period that applies to your account specifically, contact support and we will give you the details relevant to your region.
Account data is accessible internally only on a need-to-know basis. Payment data from Maya, GrabPay or Bank Transfer is handled by the payment processor; we access only the confirmation reference needed to update your wallet.
We use cookies to keep your session running correctly and to flag unusual activity. Cookie preferences can be adjusted in your browser. Turning off session cookies may require you to log in again more frequently.
We keep your data while your account is open and for the period required by law in eligible regions after it closes. To ask about the specific retention period for your account, contact our support team directly.
When this policy changes in a way that affects your rights or how we use your data, we will notify you through your registered contact details or post a notice inside your account dashboard before the change takes effect.
These are questions we hear about how your account data works. If yours is not here, contact us through chat or email.
We collect the details you submit during registration — your name, email address, phone number and the information needed to verify your account. We also collect session data like your device type and login activity to keep your account secure and working correctly.
We do not sell your data. We share it only with the services that are necessary to run your account — such as payment processors like Maya, GrabPay or your bank for Bank Transfer — and only to the extent needed to complete the transaction or meet a legal obligation.
Log in and open your profile page — your registered contact details and transaction history are visible there. For a fuller picture of what we hold beyond the dashboard view, contact our support team by chat or email and we will provide the details applicable to your account.
Yes. Basic corrections like your email or phone number can be made directly in your account settings. For identity data or deletion requests, contact support with the details of what you need changed. We handle these requests according to the rules that apply in eligible Philippines regions.
Cookies keep your session active, store your preferences and help us detect unusual login patterns. You can adjust or disable cookies through your browser settings. Disabling session cookies may mean you need to log in again more often; some account features depend on them to function correctly.
We retain account data for as long as your account is active and for the period required under applicable local law after it is closed. The specific retention period depends on the rules that apply in your eligible region. Contact support to ask about the details for your account.